For several years now the pressure to offer flexible working, thus enabling employers to recruit and retain the right talent, combined with increased access to affordable and reliable video-conferencing technology and collaboration tools, has seen a steady rise in the number of employees working from home. However, 2020 has seen a sharp increase in remote working as a result of the COVID-19 pandemic and experts such as Stephen Shih, partner at global management consulting firm Bain & Company, argues that this is a trend that is likely to continue to accelerate.