Data, Technology and the Human Element

Our Chief Product & Data Officer shares how we’re shaping the future of employment screening.

As the world evolves, and we look to digital solutions for a more robust solution to changing regulations I’m excited to share how we’ve stayed ahead of the curve by embracing and searching for the latest technology to transform the way we conduct employment screening. We’ve never been about following industry norms, for us it’s about harnessing our unique qualities to optimise operations, which is why we use data and technology to shape the way we conduct screening without loosing our human touch.

Data: Our Strategic Differentiator

Typically, companies use data as a collection of averages and sums to show historic trends, but we use data to drive every decision we make across the business. By leveraging robust analytics, we’ve created a system where data isn’t just an input—it’s our strategic asset. Here’s how we use it:

• Accuracy and Efficiency: By analysing our screening teams’ unique strengths, we optimise workloads to achieve both fast turnaround times and the lowest staffing costs.
• Smart Investments: Our in-house machine learning algorithms dissect marketing data to prevent wasted spend. We focus our resources into high-impact marketing campaigns, ensuring every cost is minimised. By doing this we have reduced our marketing spend by 34% in 2024.
• Continuous Improvement: We want to make the process of employment screening as simple and as easy as possible for both our candidates and clients, which is why we continuously use past learnings as an opportunity to improve our processes. Reviewing different screening journeys identifies bottlenecks and inefficiencies, allowing us to refine and enhance the process.

As a result of these elements, we have reduced turnaround times by over 68% in the last 12 months, without growing our screening team. We also reviewed our process of obtaining employment references, an area of employment screening typically known for causing screening delays, and by optimising our requests and altering reminder timelines we are now able to gain references 22% faster.

Technology: Enhancing Functionality

Our screening portal has been developed in-house by our team of developers, giving us the agility to respond quickly to markets demands, client needs and internal optimisation.

• Agile Development: Owning our screening portal means we’re not bound by third-party limitations. We can prioritise improvements and rapidly implement changes that directly benefit candidates and clients.
• Scalable Solutions: Automation and state-of-the-art algorithms allow us to process large volumes of screenings quickly, ensuring HR and compliance teams receive timely screening reports to help them make informed hiring decisions.

Whether it's switching to the most cost-effective data supplier or making use of cutting -edge developments like Instant Employment Verification, we can ensure that our costs are low and processes are slick. You've probably heard the saying: "Good, fast, and cheap—you can only pick two." But through our innovative use of technology and data, we're proving that this old rule is being rewritten, redefining what's possible.

Our Human Touch

While data and technology form the backbone of our processes, we understand that trust is built through genuine human interaction. We focus on hiring the right people with the right attitude and commitment to customer service, so we can create a positive and happy culture that filters through to our clients and candidates.

• Personalised Support: Our screening team ensures that each screening is handled with care, offering the personal attention and expertise needed to navigate the complexities around pre-employment screening.
• Informed Judgment: Our teams work in tandem with advanced algorithms which ensures that while we benefit from data precision, we also capture the nuanced judgment that only experienced teams can offer.
• Building Partnerships: We take the time to understand your unique needs. By working closely with clients, we tailor our services to create long-lasting partnerships based on transparency and trust.

When we look through our reviews, we're struck by how many of them relate to our team of great people. And whilst technology and data are our hidden strengths, we know that clients and candidates appreciate our people the most, so we're not planning to replace them and leave you in the hands of robots!

Looking Ahead

The future of employment screening is not about adopting trends—it’s about setting them. By combining data-driven insights, agile technological innovation, and a commitment to the human element, we’re redefining what’s possible in the screening process.

I invite you to experience how we can transform your hiring process, you can sign up for free and start screening immediately, with no commitment or minimum order size, and see if our approach works for you.

James Matlock
Chief Product & Data Officer